FAQs

What is the Lanterne Lab candle-making experience?
At Lanterne Lab in NYC, you’ll create your own custom luxury candle using a variety of vessels, scents, and personalizations. We provide all materials—you just bring your creativity and enjoy the process!

How long does the experience take?
The candle-making session lasts 45 minutes to an hour, followed by an additional hour for cooling and setting.

Can I bring food or drinks?
You’re welcome to bring your own beverages, but no food is allowed in our space.

Candle Pickup & Shipping

When can I pick up my candle?
Candles take about an hour to set. Feel free to explore Chinatown while you wait! If you can’t return the same day, we’ll hold your candle for one week.

Do you offer shipping?
Yes! We can ship your candle for $10 + tax per candle.

What happens if I don’t pick up my candle?
Candles not picked up within one week will be discarded. Refunds are not issued for uncollected candles.

Candle Refill Program

Can I reuse my Lanterne Lab vessel?
Yes! Bring your cleaned candle vessel for a refill. Vessels must be cleaned of wax prior to arrival, as cleaning is not available on-site. Otherwise, you’ll be charged for a new vessel.

How do I clean my vessel?
Watch our guide here: How to Clean Your Candle Vessel

Private Events

Do you offer private bookings?
Yes! Contact us here to inquire about hosting a private event.

Cancellations & Late Policy

What if I’m late?
We recommend arriving 10 minutes early. If you’re more than 15 minutes late, please email hello@lanternelab.com to reschedule. We do not have a phone number.

What is the cancellation policy?

  • Full refunds are available if canceled 48 hours (2 days) in advance.
  • If canceled within 48 hours, you can reschedule, but no refunds will be issued.
  • One complimentary reschedule is allowed. If you miss the rescheduled session, a 30% fee applies for future rescheduling. This includes cancellations due to illness or emergencies without any exceptions.

Age Requirements

Is there an age limit?

  • Participants must be 10 years or older.
  • Anyone under 18 must be accompanied by a guardian and the guardian must purchase their own seat.
  • Children under 10 are not allowed in the workshop space for safety reasons.

Location & Transportation

Where is Lanterne Lab located?
We’re on the corner of Mulberry St. & Bayard St. in Chinatown, NYC.

What are the nearest subway stations?

  • Canal St. (6, J/Z, N/Q/R/W)
  • Grand St. (B/D)

Still have questions? Email us at hello@lanternelab.com! 🎉